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1. The online record signer is not the recipient on the waybill:
After the international piece arrives at the destination, it is not signed by the recipient himself.
Usually the company's mail room or front desk or colleagues or security signs and then forwarded.
If the customer has responded to this situation, please let the customer notify the recipient to look up the department above the company, and check whether the recipient company has the signer recorded on the Internet. If the above questions are fully confirmed, the customer also reflects that the real recipient has not received the goods, please provide the recipient's direct line number and full name, and submit the problem to the follower by the agent and the local and the recipient.
2. Damage to the goods, when the goods are small:
Please inform the recipient that the recipient must first respond to the situation locally.
Record to the local authorities and give the local feedback to the recipient's detailed filing information (record number, less goods, damage certificate, copy of the goods when the goods are signed), The goods are damaged, the picture of the outer packaging, the number of names, and the recipient's direct line telephone and the full name are handed over to the problem followers and agents to obtain the corresponding compensation.
3. When the customer receives the wrong goods:
If the recipient reflects the inconsistency of the goods received, the recipient must respond to the local situation and provide the recipient's direct telephone number and full name, and provide the picture of the outer packaging of the goods to be followed up by the follow-up person.
4. When DHL records "Delivery arranged no details eapected as..." online:
This record is due to the remote area of the recipient, the local DHL agent to send the pieces, such as the customer check and sign, please send the sender and the recipient to confirm the receipt of the goods, If you require DHL to check the receipt, please be sure to provide the recipient's direct line number and full name, and the local DHL will directly confirm the receipt with the recipient.
5.DHL online display record: "Delivered to broker as requested as...":
This record is the customs clearance sign for the recipient agent, and the DHL task has been completed.
This kind of situation is generally because the recipient can not provide customs clearance information clearance, the recipient will ask the customs clearance agency to help clear the customs. (Special attention: the recipient customs clearance agent only collects customs clearance documents, not goods, can only rely on these documents Go to the customs to clear the goods.)
6. When the online display weight does not match the delivery weight:
The agent is electronically scanned, and the identification is not accurate. The online display is not necessarily the actual weight of the goods. If in doubt, the recipient can verify the actual weight of the goods after receiving the goods.
7. The goods have been cleared for a long time, and the recipient has not cooperated with the local customs clearance:
Please ask the sender to urge the recipient to provide processing advice as soon as possible.
If you need to return and destroy the shipment, please send the relevant return letter or a letter of abandonment to the problem and follow the person to apply to the agent.
(Special note: This request can only be applied for, try, but does not necessarily guarantee that the goods can be destroyed or returned locally. The final result will be subject to local customs!)
All expenses and responsibilities arising therefrom will not be paid and assumed by the recipient, and the transfer will be paid and borne by the sender!
8. When the place of delivery of the goods is not in the same country as the place of receipt:
The reason for this is generally because the sender sends the address sent by the sender to the address of the recipient temporarily staying in a certain country.
And when the shipment is to be delivered, the recipient has returned to his or her country. Then the sender needs to contact the recipient.
Have the recipient contact the agent of the country where the shipment is located,
3. The agent will forward the shipment to the recipient's country.
Or the sender will hand over the address of the receipt to the problem and negotiate with the agent.
The fee arising from the change of the delivery address will be transferred to the sender in full, if the recipient does not pay.